Your privacy matters to us. This Privacy Policy explains what personal data bdwine collects, why we collect it, how we use and protect it, and what rights you have over your own information.
These highlights summarise our key commitments. Please read the full policy below for complete details.
All data transmitted between your browser and bdwine servers is protected by SSL/TLS encryption — the same standard used by leading Bangladeshi banks such as BRAC Bank and Dutch-Bangla Bank. Your personal and financial details are never sent in plain text.
bdwine does not sell, rent, or trade your personal data to third-party advertisers or marketing companies under any circumstances. Data shared with partners is limited to what is strictly necessary for service delivery, payment processing, and fraud prevention.
You have the right to access, correct, export, or request deletion of your personal data at any time. Requests are processed within 30 days. Contact [email protected] to exercise any of your data rights. Some data may be retained as required by applicable law.
bdwine uses cookies and similar technologies solely for essential platform functionality, session security, and anonymous analytics. No cross-site tracking cookies are deployed. You can manage cookie preferences through your browser settings at any time.
Identity documents submitted for Know Your Customer (KYC) verification are stored securely, accessed only by authorised compliance personnel, and are never used for any purpose beyond account verification and anti-money-laundering obligations.
bdwine's data practices are designed with Bangladeshi players in mind. We process BDT transactions via bKash, Nagad, Rocket, and Upay, and handle associated account data in accordance with the data protection principles outlined in this policy.
bdwine ("the Company", "we", "us", "our") operates the online casino and sports betting platform accessible at https://bdwine.club ("the Platform"). For the purposes of this Privacy Policy, bdwine acts as the data controller responsible for the personal information collected from users ("you", "your", "the Player") who access or use the Platform.
This Privacy Policy applies to all personal data collected through the Platform, including data submitted during account registration, identity verification, deposits and withdrawals, customer support interactions, and general browsing of the website. It should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference.
bdwine collects the minimum amount of personal data necessary to operate the Platform securely, fulfil our legal obligations, and provide you with a high-quality gaming experience. The categories of data we collect are described below.
bdwine collects personal data through the following means:
The majority of personal data we hold is provided directly by you when you register an account, complete the KYC verification process, make a deposit or withdrawal request, contact our support team, or participate in a promotion. You are under no obligation to provide this data, but without it we cannot create or maintain your account or process transactions.
When you browse or interact with the bdwine Platform, certain technical data is collected automatically through server logs, cookies, and similar web technologies. This includes your IP address, browser fingerprint, and behavioural data such as which games you launch and how long you play. This data helps us maintain platform security, detect fraud, and improve the user experience.
When you initiate a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the relevant payment provider may share transaction confirmation data with bdwine, including transaction reference numbers and the status of the payment. bdwine does not receive or store full payment credentials such as card numbers or mobile banking PINs from these providers.
To fulfil our anti-money-laundering and responsible gaming obligations, bdwine may use third-party identity verification or fraud-screening services to cross-reference the information you provide. These services do not receive more data than is necessary to perform their specific verification function.
The table below sets out the primary purposes for which bdwine processes your personal data and the type of data involved in each case.
| Purpose | Data Categories Used |
|---|---|
| Creating and managing your player account | Identity & Contact, KYC |
| Verifying that you meet the 18+ age requirement | Identity, KYC (date of birth, ID documents) |
| Processing deposits and withdrawals in BDT | Financial & Transaction, Identity |
| Detecting and preventing fraud, money laundering, and prohibited conduct | All categories |
| Providing customer support and resolving disputes | Identity, Communications, Transaction |
| Sending account security alerts and transaction notifications | Identity & Contact, Technical |
| Administering bonuses, promotions, and loyalty rewards | Identity, Financial & Transaction |
| Responsible gaming monitoring and intervention | Financial & Transaction, Technical & Usage |
| Improving platform performance and user experience | Technical & Usage (aggregated and anonymised) |
| Complying with applicable legal and regulatory obligations | Identity, KYC, Financial & Transaction |
bdwine does not use your personal data for automated decision-making that produces legal or similarly significant effects without a human review process being available on request.
bdwine processes your personal data on one or more of the following legal bases, depending on the specific purpose:
bdwine does not sell, rent, or commercially transfer your personal data to third parties. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
We engage carefully selected third-party service providers who assist in operating the Platform, including payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification services, cloud infrastructure providers, and customer support tooling vendors. All service providers are bound by contractual data protection obligations and are prohibited from using your data for any purpose beyond the specific service they perform for bdwine.
bdwine's game library is powered by licensed software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data (such as game identifiers and bet amounts) to operate game functionality and return results. No personally identifiable information is shared with game providers beyond what is required by the game's technical architecture.
bdwine may disclose your personal data to law enforcement agencies, government bodies, or other authorised third parties where we are required to do so by applicable law, court order, or in connection with the detection, investigation, or prosecution of suspected criminal activity including fraud and money laundering. In such cases, bdwine will disclose only the minimum data required to satisfy the legal obligation.
In the event that bdwine undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer and of any material change in how your data is handled, as described in Section 14 of this policy.
All financial transactions on the bdwine Platform are conducted in Bangladeshi Taka (BDT). bdwine supports deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The following data-handling principles apply specifically to payment information:
bdwine uses cookies and similar web technologies (such as local storage and session tokens) to operate the Platform effectively. Our cookie usage is limited to the categories described below.
These cookies are strictly necessary for the Platform to function. They include session authentication tokens, security tokens, and load-balancing identifiers. The Platform cannot operate without these cookies and they cannot be disabled.
Functional cookies remember your preferences — such as your preferred language or the last game category you browsed — to provide a more personalised experience across sessions. These cookies do not track your activity on other websites.
With your consent, bdwine uses anonymised analytics data to understand how players navigate the Platform, which game categories are most popular, and where technical issues arise. This data is aggregated and cannot be used to identify individual players. You may opt out of analytics cookies through your browser settings.
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies will impair or prevent your ability to use the Platform. Instructions for managing cookies are available in the help documentation of all major browsers including Chrome, Firefox, Edge, and Safari.
bdwine retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal obligation, contractual |
| KYC identity documents | 5 years from submission or account closure | Anti-money-laundering obligation |
| Financial transaction records | 5 years from transaction date | Financial record-keeping obligation |
| Customer support communications | 3 years from last interaction | Legitimate interests (dispute resolution) |
| Technical & usage logs | 13 months on a rolling basis | Legitimate interests (security, analytics) |
| Marketing consent records | Until consent is withdrawn + 1 year | Legal obligation (consent records) |
When data is no longer required, bdwine securely deletes or anonymises it so that it can no longer be associated with an identifiable individual.
bdwine implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security framework includes:
While bdwine takes all reasonable precautions, no system is completely immune to security threats. You also play an important role in keeping your account secure by using a strong, unique password and not sharing your credentials with anyone.
As a user of the bdwine Platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and include your registered account username. We will respond within 30 calendar days.
The bdwine Platform is strictly intended for adults aged 18 years and above. We do not knowingly collect, process, or store personal data relating to individuals under the age of 18. Age verification is a mandatory step in the account registration and KYC process specifically to enforce this restriction.
If bdwine becomes aware that personal data has been collected from a person under the age of 18 — whether through an age misrepresentation or any other means — the relevant account will be suspended immediately, all associated data will be deleted as promptly as practicable, and any funds in the account will be handled in accordance with our Terms & Conditions.
If you are a parent or guardian and believe your child may have registered on the Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.
bdwine's primary user base is located in Bangladesh, and we endeavour to process and store data in a manner consistent with the interests of our Bangladeshi players. Certain service providers — such as cloud infrastructure vendors or game software providers — may process data on servers located outside Bangladesh.
In all cases where data is transferred internationally, bdwine ensures that appropriate safeguards are in place to protect your personal data to a standard at least equivalent to that described in this Privacy Policy. These safeguards may include contractual data protection clauses, security certifications, or other legally recognised transfer mechanisms.
bdwine reserves the right to update this Privacy Policy at any time. Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will notify registered players by email and by posting a prominent notice on the Platform at least seven days before the changes take effect.
Non-material changes, such as clarifications of existing language, corrections of typographical errors, or updates to contact details, may take effect immediately upon publication. The "Last Reviewed" date at the top of this page will always reflect the date of the most recent revision.
We encourage you to review this Privacy Policy periodically to stay informed about how bdwine protects your data. Continued use of the Platform after a revised policy takes effect constitutes your acknowledgement of the updated terms.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way bdwine handles your personal data, please contact our support team using the details below. All contact information is provided as plain text — none of these are clickable links.
We aim to resolve all privacy-related queries within 30 calendar days of receipt. For complex requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it within the initial 30-day window.
Your data is safe with us. Now enjoy cricket betting, live casino, and slots — all in BDT, 18+ only. Please gamble responsibly.